Work Location: Ocean Park (Gia Lam, Hanoi) or Giang Vo (Ba Dinh, Hanoi)

About the Opportunity: Responsible for a new educational project by Vinschool

I. JOB DECRIPTION

1. Parent Journey & Admissions Counselling

• Manage Korean-speaking parent enquiries from first contact through consultation, school tour, application, offer follow-up, deposit and enrolment.

• Provide clear, parent-friendly information on Verta’s positioning, American pathway, admissions process, school readiness, tuition enquiry route and next steps, using approved messaging only.

• Understand each family’s needs, child profile, current school background, language readiness and decision concerns before recommending the appropriate next step.

• Maintain a positive and professional relationship with families throughout the admissions journey.

2. Visit, Consultation & Event Management

• Coordinate virtual consultations, school tours, Open Days, information sessions and individual parent appointments.

• Prepare in advance for each visiting family to ensure the tour or consultation is relevant, warm and informative.

• Support Meet the Principal sessions, Korean/community briefings, Open Days and school readiness events when required.

• Ensure parent-facing meeting areas, tour routes and admissions materials support a high-quality experience.

3. Korean Community & International Outreach

• Support outreach to Korean parent groups, relocation contacts, corporate HR communities, international family networks and relevant community partners.

• Provide cultural and language insight to help Verta communicate effectively with Korean-speaking families.

• Support translation or adaptation of selected parent-facing admissions materials where required.

• Share insights on Korean/international parent expectations, objections and referral opportunities.

4. Application, CRM & Internal Coordination

• Record accurate and timely information in CRM/lead tracker, including source, stage, next action, family profile, parent concern, appointment outcome and lost reason.

• Support application document collection, assessment scheduling, scholarship interest capture and offer follow-up.

• Cascade relevant information to internal teams such as Academic, Finance, Bus/Admin and Student Support when needed for smooth family onboarding.

• Maintain follow-up discipline and meet agreed response times for enquiries, visits and applications.

5. Marketing Feedback & Market Intelligence

• Provide weekly feedback to Marketing and Digital on lead quality, parent questions, objections, common concerns and campaign/source performance.

• Track competitor comments and community sentiment from Korean/international parent conversations.

• Contribute ideas for Korean/international parent content, FAQs, webinars and community events.

6. Success Indicators

• High-quality parent experience from enquiry to enrolment.

• Strong Korean-speaking and international family engagement.

• Timely follow-up, accurate CRM records and clear next actions for every lead.

• Good conversion from qualified enquiry to consultation, tour, application and offer.

• Useful lead quality and community insight shared with Marketing and Digital teams.

II. REQUIREMENTS:

• Fluent Korean; good English required. Vietnamese is an advantage.

• Experience in school admissions, education consulting, relocation service, premium customer service, parent-facing sales or community relationship roles.

• Strong communication, listening, service mindset and follow-up discipline.

• Comfortable using CRM, Google Sheets/Excel and shared tracking tools.

• Professional, detail-oriented and able to represent a new premium school with confidence, warmth and care.

• Understanding of Korean/international family expectations in Vietnam is an advantage.

III. BENEFITS:

• Salary: negotiable, according to ability

• Health insurance: medical examination and treatment at Vinmec International General Hospital and Special health insurance packages for Vingroup employees at different levels

• Benefits and insurance according to the Labor Code

• Discounts and incentives when using Vingroup’s products and services.

• Professional development training opportunities.

• Professional, dynamic, productive, and active working environment.

• Opportunities to be challenged and recognized

• Working with leading education experts in VietNam