Work Location: Ocean Park (Gia Lam, Hanoi) or Giang Vo (Ba Dinh, Hanoi)

About the Opportunity: Responsible for a new educational project by Vinschool

I. JOB DECRIPTION

1. First & Continual Point of Contact

• Respond to enquiries received via phone, email, website forms, social media, events, referrals and walk-ins within agreed response times.

• Provide personalised advice to parents from first enquiry through enrolment, based on the child’s age, grade, current school, language readiness and parent priorities.

• Explain Verta’s positioning, American pathway, intended grade entry, school readiness, admissions process and required documents using approved messaging only.

• Maintain professional and caring relationships with prospective and accepted families throughout the admissions journey.

2. Consultation, Tour & Visit Management

• Coordinate and conduct parent consultations, school tours, virtual tours, Open Days, assessment appointments and follow-up communication.

• Plan each visit carefully to address family-specific questions and ensure the school experience feels relevant and reassuring.

• Respond promptly to requests for tours or consultations and maintain a clear record of visit outcomes and next actions.

• Ensure admissions meeting areas, tour routes and parent materials are ready and consistent with Verta’s expected service standards.

3. Application, Assessment & Offer Follow-up

• Support application collection, document checking, scholarship interest capture, assessment scheduling and offer follow-up.

• Follow up with families after consultation, tour, application or assessment to move them to the next stage.

• Work with Academic, Finance, Bus/Admin, Student Support and other internal teams to support smooth transition and onboarding for new families.

• Support accepted family communication and orientation activities where required.

4. CRM, Reporting & Pipeline Discipline

• Maintain accurate CRM/lead tracker records, including lead source, campaign, stage, next action, appointment outcome, parent objection, lost reason and conversion status.

• Track the status of enquiries, consultations, tours, applications, offers and deposits to support weekly pipeline review.

• Identify follow-up gaps, stalled leads and parent objections that may affect conversion.

• Support simple admissions reports when required.

5. Marketing Feedback & Competitor Intelligence

• Work closely with Marketing and Digital to provide feedback on lead quality, campaign effectiveness, parent objections and content needs.

• Share parent questions and concerns to help develop FAQs, website content, event topics, comparison content and admissions materials.

• Keep up to date with local school market information, competitor offers, parent sentiment and common decision drivers.

6. Success Indicators

• Consistent SLA compliance and disciplined follow-up.

• High consultation and school tour booking rate from qualified enquiries.

• Clean pipeline management and accurate CRM records.

• Strong conversion from qualified enquiry to application, offer and enrolment.

• Practical parent insights shared with Marketing and Digital to improve content and campaign quality.

II. REQUIREMENTS:

Experience in school admissions, education sales, counselling, customer care or premium service.

• Excellent Vietnamese and English communication skill.

• Strong parent service mindset, resilience, detail orientation and structured follow-up discipline.

• Able to use CRM, Google Sheets/Excel and shared reporting tools.

• Knowledge of the international/bilingual school market in Hanoi is an advantage.

• Comfortable working towards enquiry, consultation, tour, application and enrolment conversion goals.

III. BENEFITS:

• Salary: negotiable, according to ability

• Health insurance: medical examination and treatment at Vinmec International General Hospital and Special health insurance packages for Vingroup employees at different levels

• Benefits and insurance according to the Labor Code

• Discounts and incentives when using Vingroup’s products and services.

• Professional development training opportunities.

• Professional, dynamic, productive, and active working environment.

• Opportunities to be challenged and recognized

• Working with leading education experts in VietNam